Setting up Microsoft Authenticator on a New Mobile Phone

Setting up Microsoft Authenticator on a New Mobile Phone

If you have recently purchased a new mobile phone and need to set up the Microsoft Authenticator app on your new device, please follow these steps:

On your computer:
  1. Sign in to Microsoft 365 at https://myaccount.microsoft.com. You may need to approve this sign-in by either using the Microsoft Authenticator App on your old phone or by selecting ‘I can’t use the Microsoft Authenticator App right now’ and then choosing ‘Text’ to receive a One-Time Password via text message. If neither of these options is available to you, please email us at help@gregorychapman.uk to ask us to reset Authenticator.
  2. Go to “Security Info” and click “Update Info.”
  3. Click “+ Add Sign In Method.”
  4. Select “Authenticator App” and then click “Add.”
On your new phone:
  1. Download and install the Microsoft Authenticator App from the app store.
  2. Open the Microsoft Authenticator App and click the “+” in the top right-hand corner to add a new account.
  3. Select “Work or School Account.”
  4. Choose “Scan QR code.”
  5. Scan the QR code displayed on your computer screen with your mobile phone.
  6. Click “Next” (on your computer) and enter the number displayed on the screen into the Microsoft Authenticator App to confirm functionality.
  7. Microsoft Authenticator App is now set up on your new mobile phone.


    • Related Articles

    • Microsoft Authenticator for new users

      Microsoft Authenticator is a mobile app that helps you sign in to your Microsoft account securely. It provides an extra layer of protection by sending you a verification code or a notification when you sign in. You will need to setup Microsoft ...

    • Adding a 365 User Mailbox - iOS Mail App

      Open 'Settings' and scroll down to 'Mail'. Select 'Accounts' Select 'Add Account' Choose 'Microsoft Exchange' from the list of account types. Enter your work email address and a brief description. Then tap 'Next'. Select 'Sign In'. You will be ...

    • Adding a 365 User Mailbox - Windows Outlook App

      These instructions are for users who already have mailboxes in Outlook and wish to add an additional 365 user mailbox (shared mailboxes will appear automatically, and no further action is required by you). A user mailbox is any mailbox accessed using ...

    • Sharing data using Microsoft OneDrive

      Upload the File or Folder: First, upload the file or folder you want to share to your OneDrive. You can either copy it to the root directory or create a subfolder. Right-Click and Share: Right-click on the file or folder you’ve uploaded. From the ...

    • Adding a 365 User Mailbox - iOS Outlook App

      Adding a 365 User Mailbox - iOS Outlook App Download Microsoft Outlook from the App Store. Open Outlook and select "Add Account". Enter your work email address and click "Add Account". Click "Open Authenticator app to continue". Select "Work or ...